FAQ
- Do the prices include Value Added Tax (VAT)?
Yes, all prices displayed on our site are in GBP and include Value Added Tax (VAT).
- Are there any additional fees?
Yes, any shipping or customs fees will be displayed separately during the payment process.
- What payment methods do you accept?
We accept the following payment methods: Visa, Maestro, Mastercard, AMEX (American Express).
- Is there free delivery in the UK?
Yes, delivery is free for all orders in the UK.
- Are there any hidden fees?
No, all fees are clearly displayed at the time of payment.
- How long does it take to process my order?
Processing time: Orders are processed within 1 business day (Monday to Friday). Order before the deadline: Orders placed before 5:00 PM London (GMT) will be processed the same day. Weekend orders: Orders placed over the weekend will be processed the next business day.
- How long does delivery take?
Estimated delivery time: 1 to 3 business days. Shipping days: Shipments are made from Monday to Saturday. Note: Delivery times are estimated and may vary due to external factors such as weather conditions or transportation issues.
- Can I return an item?
Yes, customers in the UK have the right to cancel their purchase and return the product within 24 hours of receipt, without having to provide a reason.
- How does the return process work?
Return notification: Contact our customer service at support@nylune.co.uk with your order number and a detailed return request. Return authorization: Once your request is reviewed, you will receive detailed instructions and, if necessary, a prepaid return label.
- How to pack and ship the item?
Securely pack the item in the original packaging with all tags attached. Please include the return form and any supporting documents or photos. Download and print the return label via the link sent by email.
- Who covers the return costs?
In case of a defective product: No fees will be charged to the customer. This applies if the product is incorrect, damaged during transport, or defective in another way.
Company Name: Loosdregt Ecom
Store Name: Nylune
Address: Torenlaan 5b Bussum, Noord-Holland 1402 AT, Netherlands
Email: support@nylune.co.uk
Phone: +31687854113
Business Number: 92619541
VAT Number: NL004965593B61
Opening Hours:
Monday to Friday - from 9:00 AM to 5:00 PM, London time (GMT)
We are committed to responding within 24 to 48 hours.