General terms and conditions

Terms and Conditions

This website is operated by Nylune. Throughout the site, the terms "we", "us", "our", and "entrepreneur" refer to Nylune. Nylune offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Service Terms", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Service Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content

Please read these Service Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms

All new features or tools which are added to the current store shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change, or replace any part of these Service Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you

By agreeing to these Service Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws)

You must not transmit any worms or viruses or any code of a destructive nature

A breach or violation of any of the Terms will result in an immediate termination of your Services

We reserve the right to refuse service to anyone for any reason at any time

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms

ARTICLE 1 - DEFINITIONS

In these terms

Cooling-off period: the period during which the consumer can exercise his right of withdrawal
Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession and who enters into a distance contract with the entrepreneur
Day: 20-03-2025
Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed to him personally in a way that facilitates future consultation and unchanged reproduction of the stored information
Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance
Distance contract: a contract concluded between the entrepreneur and the consumer under an organized system for the distance sale of products and/or services, which, up to and including the conclusion of the contract, uses one or more means of distance communication
Means of distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being together in the same room

General Conditions: the present General Conditions of the entrepreneur

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

Company Name: Nylune
Chamber of Commerce number: 92619541
Trade name: Loosdregt Ecom
VAT number: NL004965593B61
Customer service email: Support@nylune.co.uk
Company address: Torenlaan 5B, Bussum, North Holland 1402 AT, Netherlands

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer as soon as possible free of charge upon request.

If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be electronically reviewed and that they will be sent to the consumer electronically or in another way free of charge upon request.

In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs are applicable accordingly, and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favourable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or destroyed, then the agreement and these conditions will remain in force for the rest and the relevant provision will immediately be replaced in mutual consultation by a provision that approximates the original as closely as possible.

Situations that are not regulated in these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited duration or is made under conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Apparent mistakes or apparent errors in the offer do not bind the entrepreneur.

All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the contract. Images with products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Every offer contains such information that it is clear for the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer. The postal and/or courier service will use the special scheme for postal and courier services concerning the import. This scheme applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the charged customs clearance costs) from the recipient of the goods;
the possible costs of shipping;
the way in which the agreement is concluded and which actions are necessary for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the agreement;
the term for accepting the offer, or the term during which the entrepreneur guarantees the price;
the amount of the tariff for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the communication medium used;
whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer, before concluding the agreement, can check and, if necessary, restore the data provided by him in the context of the agreement;
the possible other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of an extended transaction. Optional: available sizes, colors, types of materials.

ARTICLE 5 - THE AGREEMENT

The agreement is, subject to the provisions of paragraph 4, concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therewith.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and he ensures a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request motivated or to attach special conditions to the execution.

The entrepreneur will send to the consumer the following information, in writing or in such a way that the consumer can store it in an accessible way on a durable medium, along with the product or service:

the visit address of the entrepreneur's establishment where the consumer can address complaints;
the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
the information about warranties and existing after-sales services;
the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided these details to the consumer before the execution of the agreement;
the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In case of an extended transaction, the provision in the previous paragraph is only applicable to the first delivery.

Every agreement is entered under the suspensive conditions of sufficient availability of the respective products.

ARTICLE 6 - RIGHT OF WITHDRAWAL For purchases of products, the consumer has the option to dissolve the contract without stating reasons during a 14-day reflection period. This reflection period commences the day after the consumer, or a representative designated by the consumer beforehand and made known to the entrepreneur, receives the product.

During the reflection period, the consumer will handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep the product. If he uses his right of withdrawal, he will return the product with all delivered accessories, and if reasonably possible, in the original condition and packaging to the entrepreneur, according to the reasonable and clear instructions provided by the entrepreneur.

When the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur within 14 days after receiving the product. The notification should be made by the consumer through a written message/email. After informing the entrepreneur, the consumer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for instance through a proof of shipment.

If the consumer does not indicate his desire to use his right of withdrawal or fails to return the product to the entrepreneur within the periods mentioned in paragraphs 2 and 3, the purchase becomes a fact.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL If the consumer makes use of his right of withdrawal, the return costs of the products are at the consumer's expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has already been received back by the web retailer, or conclusive proof of complete return has been submitted.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL The entrepreneur can exclude the consumer's right of withdrawal for products as outlined in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before the contract is concluded.

Exclusion of the right of withdrawal is only possible for products:

That have been created by the entrepreneur according to the specifications of the consumer;
That are clearly personal in nature;
That by their nature cannot be returned;
That can spoil or age quickly;
Whose price is tied to fluctuations in the financial market over which the entrepreneur has no influence;
For loose newspapers and magazines;
For audio and video recordings and computer software whose seals have been broken by the consumer;
For hygienic products whose seals have been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

Concerning lodging, transport, restaurant business, or leisure activities to be carried out on a specified date or during a specified period;
Whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;
Concerning betting and lotteries.

ARTICLE 9 - THE PRICE I reserve the right to change the prices of the products and/or services offered during the validity period stated in the offer, also as a result of changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This linkage to fluctuations and the fact that any mentioned prices are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

They are the result of statutory regulations or provisions; or
The consumer has the power to terminate the contract with effect from the day the price increase starts.

Delivery takes place based on Article 5, first paragraph, VAT Act 1968, in the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT and/or clearance costs from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to print and typographical errors. No liability is accepted for the consequences of print and typographical errors. In the event of print and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date the contract was concluded. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.

Any defects or wrongly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. Return of the products must be done in the original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;
The delivered products have been exposed to abnormal conditions or otherwise have been handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
The inadequacy is wholly or partly the result of regulations that the government has set or will set regarding the nature or the quality of the materials used.

ARTICLE 11 - DELIVERY AND EXECUTION The entrepreneur shall take the utmost care when receiving and executing product orders. The place of delivery is the address that the consumer has made known to the company. Subject to what is stated in Article 4 of these general terms and conditions, the company shall execute accepted orders expeditiously but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery experiences a delay, or if an order cannot be executed or can only be executed partially, the consumer will be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the contract without costs and is entitled to any compensation. In the event of termination according to the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination. If delivery of an ordered product proves impossible, the entrepreneur will strive to provide a replacement article. At the time of delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, or a representative previously designated and made known to the entrepreneur, unless explicitly agreed otherwise.

ARTICLE 12 - DURATION TRANSACTIONS: DURATION, CANCELLATION AND EXTENSION Cancellation The consumer may cancel a contract that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time subject to the agreed cancellation rules and a notice period of no more than one month. The consumer may terminate a contract that has been entered into for a specified period and that extends to the regular delivery of products (including electricity) or services at any time at the end of the specified period, subject to the agreed cancellation rules and a notice period of no more than one month. The consumer can:

Cancel at any time and not be limited to cancellation at a specific time or in a specific period;
Cancel in the same way as they entered into the contract;
Always cancel with the same notice period as the entrepreneur has stipulated for themselves.

Extension A contract that has been entered into for a specified period and that extends to the regular delivery of products (including electricity) or services shall not be automatically extended or renewed for a specified duration. Contrary to the previous paragraph, a contract entered into for a specified period and that extends to the regular delivery of daily, news, and weekly publications and magazines may be silently extended for a maximum of three months if the consumer can cancel this extended contract at the end of the extension with a notice period of no more than one month. A contract entered into for a specified period and that extends to the regular delivery of products or services may only be extended silently indefinitely if the consumer can cancel at any time with a notice period of no more than one month and a notice period of no more than three months if the contract extends to delivering daily, news and weekly publications and magazines less frequently than once a month. A contract with a limited duration to the regular introductory delivery of daily, news, and weekly publications and magazines (trial or introductory subscription) will not be automatically continued and ends automatically after the trial or introductory period.

Duration If a contract has a duration of more than one year, the consumer may cancel the contract at any time with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

ARTICLE 13 - PAYMENT Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days following the commencement of the reflection period as referred to in Article 6 paragraph 1. In the case of a contract to provide a service, this period starts after the consumer receives confirmation of the contract. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay. In case of default by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs previously made known to the consumer.

ARTICLE 14 - COMPLAINTS PROCEDURE Complaints about the execution of the contract must be submitted to the entrepreneur within 7 days fully and clearly described after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint is likely to require a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution process. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing. If a complaint is found to be justified by the entrepreneur, the entrepreneur will either replace or repair the delivered products free of charge at the entrepreneur’s choice.

ARTICLE 15 - DISPUTES Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.

ARTICLE 16 - PERSONAL INFORMATION The submission of personal data through the store is governed by our Privacy Policy. To view our privacy policy.

ARTICLE 17 - ERRORS, INACCURACIES, AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order). We are not obligated to update, amend or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information in the Service or on a related website has been modified or updated.

ARTICLE 18 - CHANGES TO THE TERMS OF SERVICE You can review the most recent version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 19 – CESOP Due to measures introduced and tightened in 2024 regarding the 'Amendment to the VAT Act 1968 (Act implementation Directive payment service providers)' and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may record data in the European CESOP system.

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